PRIVACY POLICY
Effective Date: April, 20, 2025
1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website  and use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy (“Policy”) sets forth the terms and conditions governing the collection, processing, storage, and disclosure of personal and non-personal data by Menuwiz (“Company,” “we,” “us,” or “our”). This Policy applies to all users who access or utilize the services provided by the Company, including but not limited to the website, mobile application, and any associated features, tools, or functionalities (collectively, the “Services”). By accessing or using the Services, you acknowledge and agree to the terms of this Policy and consent to the processing of your data as described herein.
2. Information We Collect

We may collect and process the following types of data: Personal Information: Name, email address, phone number, business details, and any information you voluntarily provide when using our services. Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, and pages visited. Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services.

These categories of data collected include, but are not limited to, personal information, technical and usage data, and content-related data.
2.1 Personal Data
The Company collects personally identifiable information necessary for user account creation, authentication, and payment processing. This information includes, but is not limited to, the user’s full name, email address, and geographic location. Additionally, the Company collects financial information, such as payment details, as required to facilitate transactions and process payments.
2.2 Technical and Usage Data
The Company automatically collects and processes technical data related to user activity on the Services. This includes, but is not limited to, login timestamps, session durations, Internet Protocol (IP) addresses, and device-related metadata. Furthermore, the Company monitors user engagement, behavioral trends, and interactions with various features of the Services to assess performance and optimize functionality.
2.3 Content Data
The Company collects and processes data that users submit for the purpose of utilizing the Services. This includes images, textual content, and other data extracted from scanned or uploaded files. Such data is analyzed, stored, and processed using artificial intelligence to perform translation and related functionalities.
3. Purpose of Data Processing

Provide, operate, and improve  services. Enhance user experience and website functionality. Process transactions and manage customer relationships. Send important updates, marketing communications, and promotional offers (with your consent). Ensure compliance with legal obligations and protect against fraud or unauthorized access.

The primary purposes for which data is used include user account registration, authentication, and identity verification. Additionally, data is processed to enhance the efficiency, accuracy, and personalization of the Services, particularly in relation to artificial intelligence-driven translations.
User data is further utilized to conduct internal research, monitor application performance, and generate analytics that inform future improvements. Payment information is processed exclusively to facilitate financial transactions and ensure compliance with applicable financial regulations. Additionally, certain forms of data may be stored in cached formats to optimize speed, reduce latency, and enhance overall user experience.
4. Data Sharing and Disclosure
The Company does not sell, lease, or trade personal data to third parties. However, data may be shared with authorized third-party service providers for limited purposes, including analytics and payment processing.

We may share it in the following cases: Service Providers: We may share information with third-party providers who assist in website hosting, analytics, payment processing, and customer support. Legal Compliance: We may disclose your information if required by law, to enforce our policies, or to protect our rights. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.1 Third-Party Service Providers
The Company engages third-party analytics providers to assess usage trends, user engagement, and system performance. Such data is used to enhance the functionality, responsiveness, and reliability of the Services. Additionally, the Company shares financial data with third-party payment processors to facilitate secure transactions and comply with applicable financial regulations.
4.2 Legal Compliance and Enforcement
The Company reserves the right to disclose personal data where such disclosure is required by law, regulation, court order, or legal process. Additionally, data may be disclosed to law enforcement authorities or other governmental entities in cases where such disclosure is necessary to protect the rights, property, or safety of the Company, its users, or other third parties.
5. Data Security
The Company implements commercially reasonable security measures, including encryption protocols, access control mechanisms, and data integrity safeguards, to protect user information from unauthorized access, disclosure, or modification. Despite these measures, the Company cannot guarantee that user data will be immune from unauthorized access or security breaches due to the inherent risks associated with digital data transmission and storage. We implement appropriate security measures to protect your data. However, no online transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention and User Rights
The Company retains user data for as long as necessary to fulfill the purposes outlined in this Policy. Users have the right to request modification or deletion of personal data by submitting a formal request via email. The Company will process such requests in accordance with applicable data protection laws and internal policies.
Notwithstanding the foregoing, anonymized data—including but not limited to cached artificial intelligence translations, scanned image data, and textual processing records—shall remain the property of the Company and shall not be subject to modification or deletion requests. Users acknowledge and agree that such anonymized data may be retained indefinitely for purposes including, but not limited to, software enhancement, performance optimization, and algorithmic training.

Depending on your location, you may have the right to access, update, or request the deletion of your personal data. Opt out of marketing emails and communications. Restrict or object to certain types of data processing.

To exercise these rights, please contact us.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

7. International Compliance
The Company operates in compliance with applicable data protection laws and regulatory requirements in the jurisdictions in which it operates. This includes, but is not limited to, data protection and privacy laws in the United States and Japan. Users who access the Services from outside these jurisdictions acknowledge that their data may be collected, processed, stored, and transferred in accordance with the laws applicable within these regions.
8. Amendments and Modifications
The Company reserves the right to amend, modify, or update this Policy at its sole discretion. Any modifications to this Policy shall become effective upon publication on the Company’s website or mobile application. Continued use of the Services following such modifications shall constitute acceptance of the revised Policy. Users are encouraged to review this Policy periodically to remain informed of any changes.
9. Contact Information
Users who have inquiries, concerns, or requests relating to this Policy, including but not limited to data access, modification, or deletion requests, may contact the Company through the contact form on this website or by email at office@menuwiz.ai.

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Menuwiz Terms of Service

Last updated: April 22, 2025

Welcome to Menuwiz. These Terms of Service ("Terms") govern your use of our website, mobile applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Account Responsibi

You must be at least 13 years old to use Menuwiz. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. Use of the Service

Menuwiz provides AI-powered translation and recognition services for food-related content, including menus, ingredient lists, and product descriptions. You agree to use the Service only for lawful purposes and in accordance with these Terms.

3. AI-Generated Content Disclaimer

Menuwiz uses artificial intelligence, including models provided by third-party providers such as Google/Alphabet, to generate translations and other content. While we strive for accuracy, we cannot guarantee the correctness or appropriateness of AI-generated information. We do not have complete jurisdiction over the data used to train base AI models provided by third parties.

You understand and agree that:

    Some translations or content may be incomplete, outdated, or inaccurate.

    The Service is not a substitute for human expertise, especially in sensitive or high-stakes contexts.

    You use AI-generated content at your own discretion and risk.

4. Privacy, Data Usage, and Compliance

Menuwiz collects and uses user data as described in our [Privacy Policy]. This includes information you submit through scans, uploads, and interactions with the Service.

We are committed to compliance with:

    GDPR (General Data Protection Regulation): You have the right to access, correct, delete, or restrict the processing of your personal data. You can request these actions via email.

    Japan’s Act on the Protection of Personal Information (APPI): We take measures to safeguard personal data of users in Japan, including limited use, notification, and secure storage.

Data Security and Proprietary Information:

    Menuwiz does not sell data used to train our original UI or internal systems.

    We maintain strict confidentiality and security protocols for all proprietary data shared by partner institutions under contract.

    We use standard encryption and access control practices to protect all user and institutional data.

5. User Content and License

By uploading, scanning, or submitting content to the Service, you grant Menuwiz a worldwide, non-exclusive license to use, store, process, and analyze that content for the purposes of providing and improving our Service.

Anonymized data used for AI training and caching cannot be deleted or modified and is owned by Menuwiz.

6. Modifications and Availability

We may update these Terms at any time. If we make significant changes, we will notify you via email or in-app notice. Your continued use of the Service constitutes acceptance of the revised Terms.

We reserve the right to modify, suspend, or discontinue the Service at any time without liability.

7. Subscriptions, Presale Terms, and Refund Policy

7.1 Subscriptions and Presale Offerings

Menuwiz may offer paid subscriptions and presale access to future versions of the service. These offerings do not guarantee the quality, features, or specific delivery timeline of the service. However, they do guarantee that presale purchasers will receive access to the service if and when it successfully launches.

By participating in a pre-sale or pre-launch subscription:

    You acknowledge that the service is under development and may never be completed or launched in full.

    You understand that development outcomes can change and that technical, business, or regulatory challenges may prevent delivery.

    You waive your right to a refund in the event that Menuwiz is unable to deliver the service for any reason, including but not limited to development failure, business closure, or force majeure.
 
You acknowledge that screenshots and demo videos of the prototype may differ from any delivered product and are used for illustrative purposes only.


7.2 Beta Testing

If you participate in Menuwiz's beta testing program, you may receive free or promotional access. Menuwiz reserves the right to revoke or modify free plans at any time, including replacing them with paid subscription plans.

7.3 Retail and Bulk Purchases

Retail partners and resellers who purchase Menuwiz access codes, licenses, or translation credits in bulk waive their right to a refund upon initiating any resale or promotional efforts. Menuwiz assumes no liability for resale performance or customer satisfaction downstream.

7.4 No Guarantees on Speed or Quality

Menuwiz does not guarantee the speed, quality, or availability of its services at any given time. Service functionality may vary depending on demand, technical conditions, service environment, or ongoing updates.

8. Contact

If you have any questions about these Terms, please contact us at office@menuwiz.ai



Thank you for using Menuwiz!



   特定商取引法に基づく表記

"Commercial Disclosure

Item Type: Subscription service of digital application use    
Explanation: Users pay for AI credits and access codes to utilize a digital service for translations  and restaurant guidance.
Example: 800 yen for up to 7 days of use and a set number of usable credits. Exceeding this number may result in service throttling or suspension. Additional credits available for a fee.
Additional fees include (but are not limited to): credit card and convenience store processing fees, additional credit use fees for users who exceed allotted use time and volume.

Company details:

MENUWIZ K.K.*

Tokyo, Japan. Setagaya ward.
Full address and Phone number disclosure without delay if requested.
Representative: Sydney Seekford
Hours 9:00 - 17:00 (excluding weekends and holidays)
Contact: office@menuwiz.ai

Exchanges & Returns Policy    
As we offer downloadable software, users acknowledge that software may not offer the same performance on all devices and operating systems. Presale customers waive right of refund and return for the purpose of priority access to in-development software.
Future iterations will be subject to full and partial refund policies depending on the nature of the complaint or return reason. Exchanges are not possible due to the nature of the product. Opened subscriptions (limited to registered users) can be cancelled at the end of the service term (one week, 3 days etc.) or force cancelled immediately without refund from within the app. Prospective users can cancel payment at any time before completing checkout. Defective access codes will be replaced with a working one free of charge if the code is judged to be defective before the users first log-in session.

＜Returns and exchanges for defective goods and services＞
Currently, there is no refund for pre sale payments. For refunds of future iterations , please contact support.

Delivery times: Digital goods delivered upon completion of payment processing.

Accepted payment methods: Credit cards or via local bank transfer, certain mobile applications (Paypay, etc.). STRIPE accepted payment methods.

Payment period:  Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order. Payment processing courtesy of STRIPE. Please check Stripe page for details.

Sales price of the product or service (including consumption tax): Amounts listed on each product page. Presale amount of 800 yen/access code limited to presale period.

Presale period: From May 1 to August 25, 2025, subject to change. Presale subscriptions are offered at a discounted retail value and cannot be refunded or exchanged.

*Awaiting corporate registration completion. Expected Mid-May 2025

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